A pet project
Friday, September 21st, 2007Today I started work on a new project of mine. I registered myself on http://www.critiquecircle.com/, downloaded XMLMind, and started writing. Now I have never been much of a novellist, but I have always been writing technical documentation. Therefore my pet project is a book for IT Support written for IT support engineers, not the manager literature that you can find everywhere. You can find this project at http://itsupportbook.com
The first chapter is about the question what IT support actually is. How do you define what the numerous groups of tech support people actually do? I wrote it as I always do, fast and without much second thought. A waterfall of thoughts flowing onto the paper, well screen actually, and put out there right away. This means it is far from perfect, but I like that. Because I know that I did not get it right, right away, I am still very open to comments relating to the text. I will revisit everything I wrote periodically and update it. I will add feedback forms. And I have a lot more action items on my list. Of course you are free to tell me your thoughts here as well!
Let’s see if I am worthy to add to the huge scope of valuable information findable online!
